Introduction
At Dropmap, we strive to provide high-quality services to our users. This policy outlines the conditions under which we will consider refund requests.
Eligibility for Refunds
Subscription Refunds
- We offer a 7-day money-back guarantee on all new subscriptions. If you're not happy with Dropmap, contact our support team within 7 days of purchase for a full refund
- For annual subscriptions, we offer a pro-rated refund if you cancel within the first 30 days
- Users with a monthly subscription may be eligible for a refund of the current billing period if the service has not been utilized during that time
One-time Purchase Refunds
- We offer a refund if you've used the product fewer than 5 times and request a refund within 7 days of your purchase
Special Circumstances
We may consider refunds outside these criteria in exceptional circumstances, such as:
- Service downtime exceeding 24 consecutive hours
- Technical issues that significantly impact service functionality
- Duplicate purchases made in error
Non-Refundable Items
The following items are not eligible for refunds:
- Purchases made using account credits or gift cards
- Purchases made more than 30 days ago
- Services that have been substantially used or consumed
- Promotional or discounted items unless otherwise specified
How to Request a Refund
To request a refund, please email us at [email protected] from the email address associated with your account. In your email, include the following information:
- Date of purchase
- Product or service purchased (e.g., subscription type, specific Dropmap, etc.)
- Transaction ID or order number
- Reason for the refund request
- Any relevant screenshots or documentation
We aim to review your request and respond within 3 business days.
Processing of Refunds
If your refund request is approved:
- We will process the refund to the original payment method used for the purchase
- It may take 5-10 business days for the refund to appear on your statement, depending on your payment provider
Chargebacks
We encourage customers to contact us directly for refunds before initiating a chargeback with their payment provider. Chargebacks may result in:
- Temporary or permanent account suspension
- Inability to make future purchases
- Additional fees that may be passed on to the customer
Subscriptions and Cancellations
- Cancelling a subscription prevents future charges but doesn't automatically trigger a refund
- To cancel and request a refund, please contact us separately
- Subscription cancellations are effective at the end of the current billing period
Discretionary Refunds
While we strive to adhere to this policy, we reserve the right to:
- Issue refunds at our discretion in situations not covered by this policy
- Deny refund requests that appear fraudulent or abusive
- Modify refund eligibility for specific promotions or offers
Each case will be reviewed individually on its merits.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date and will not affect transactions made prior to the change.
European Union Customers
EU customers have additional rights under EU consumer law, including a 14-day cooling-off period for digital services unless they have agreed to immediate access and waived this right.
Contact Us
If you have any questions about our Refund Policy, please contact us at: [email protected]