Introduction
This Privacy Policy explains how Clyent Softwares Ltd ("we," "us," or "our"), operating as Dropmap, collects, uses, discloses, and protects your personal information when you use the Dropmap website and services.
Information We Collect
We collect the following types of information:
Personal Information
- Account details: name, email address, username
- Payment information: securely processed and stored by our payment provider
- Authentication data: Google or Discord account information (if used)
- Communication history: support tickets, email correspondence
Automatically Collected Information
- Device and browser information
- IP address and approximate location
- Service usage patterns and features accessed
- Performance data and error reports
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and manage subscriptions
- Personalize your experience and provide relevant content
- Communicate about your account, updates, and support
- Analyze service performance and user behavior
- Detect and prevent fraud, security incidents, and abuse
- Comply with legal obligations and enforce our terms
- Manage our affiliate program and track referrals
Legal Basis for Processing
We process your personal information based on:
- Contract Performance: To provide the services you've requested
- Legitimate Interests: To improve services and ensure security
- Consent: Where you've given explicit consent
- Legal Obligation: To comply with applicable laws
Data Sharing and Disclosure
We may share your information with:
Service Providers
Trusted service providers who help operate our business:
- Stripe, Inc.: Payment processing
- Hetzner Online GmbH: Infrastructure and hosting
- Google LLC: Analytics and authentication
- Discord Inc.: Authentication and community
- Wildbit LLC: Email communications
- Tolt, Inc.: Affiliate program management
Legal Requirements
We may disclose information to:
- Comply with legal obligations or government requests
- Protect our rights, property, or safety
- Support legal proceedings or investigations
Business Transfers
Your information may be transferred in the event of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
Data Security
We implement appropriate measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data storage and backup procedures
- Employee training on data protection
However, no method of internet transmission is 100% secure.
Your Rights and Choices
You have the right to:
- Access, review, and obtain copies of your personal information
- Update or correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
- Request information about data processing
- Object to certain types of processing
- Lodge a complaint with supervisory authorities
To exercise these rights:
- Use self-service options in your account settings OR
- Email us at [email protected] with your request
We will respond within 30 days or as required by law.
For California Residents
Under CCPA, California residents have additional rights including:
- Right to know what information is collected
- Right to know if information is sold or disclosed
- Right to opt-out of information sales
- Right to non-discrimination for exercising rights
Data Retention
We retain your personal information for:
- Account data: Until account deletion
- Payment records: 7 years for tax purposes
- Marketing preferences: Until withdrawal of consent
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we discover we have collected such information, we will delete it immediately.
International Data Transfers
Your information may be transferred to countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses
- Adequate data protection laws
- Additional security measures where needed
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Providing notice through the Service or by email
Your continued use of the Service after such changes constitutes acceptance of the new Privacy Policy.
Contact Us
For questions about this Privacy Policy or our data practices, please contact us at: [email protected]